Return Policy

NuPet Return Policy

At NuPet, we strive for your satisfaction with our pet products. If for any reason you are dissatisfied with your purchase, we're here to assist you.

Returns Due to Product Dissatisfaction

If you're unhappy with your NuPet pet product, you have 30 days from the date of receipt to notify us and request a refund, replacement, or store credit.

Process for Refund, Replacement, or Store Credit

To initiate the process, kindly email us at ilovenupet@gmail.com with your order number and clear photo/video evidence demonstrating any defect or issue. We prioritize your satisfaction and, in most cases, won't require you to return the product.

Eligibility for Refund, Replacement, or Store Credit

You are eligible for a refund, replacement, or store credit if:

• There's a manufacturer's defect involving the product itself or the bottle hardware.
• Your pet experiences a negative reaction or allergy previously unknown to you related to the product.

Exclusions from Refund, Replacement, or Store Credit

Please note, refunds, replacements, or store credits will not be issued if:

• The product is used incorrectly or stored improperly, causing the issue.
• The issue arises due to improper usage or storage.

Refund, Replacement, or Store Credit Processing

Upon receiving your request and necessary documentation, we will promptly review and respond within [number] business days. Refunds will be issued to the original method of payment, while replacements or store credits will be processed accordingly.

Contact Us

If you have any questions or need assistance, please contact our customer service team at ilovenupet@gmail.com.